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FAQ Regarding Dover Downs & Our Re-Opening Procedures
I have a 2016 Form W-2G from Seminole Hard Rock Casino that is missing data in Box 13 and box 18-the review tells me-What can I do? No, you do not have to get any specific codes. You can use the Payer's federal identification number for the box 13 state number (do not use dashes).
Do I have to wear a facial covering?
Yes, per Delaware state regulations, cloth facial coverings are required in all public areas. Entry will be denied to individuals who do not have a face covering.
Anyone who does not wish to abide by these rules may be asked to leave the property.
I have a medical condition, and I cannot wear a facial covering. Will I be able to visit Dover Downs?
Unfortunately, for the safety and security of all, Dover Downs will not admit anyone who is not properly wearing a facial covering over their mouth and nose.
What specifically do you mean by “medical screenings”?
Upon entrance you will be required to have your temperature taken. If your temperature is 99.5 degrees and greater you will be unable to enter. In addition, you will be asked a couple of medical questions to confirm clearance into the Casino. We ask that if you feel ill, please stay home. For more information please visit Delaware Division of Public Health Screening.
How many people are allowed in the casino?
Dover Downs may operate with a maximum occupancy up to 60% of that allowed by fire code on the casino floor. The Dover Downs management team may restrict occupants further in order to adhere to strict Social Distancing guidelines.
What actions are you taking to protect guests, employees and officials?
In response to the COVID-19 pandemic we are taking the following actions to help protect our guests and employees and officials:
- Constant, vigilant communication and caring
- Any symptomatic person will not be allowed to entry
- Thermal imaging cameras or handheld thermometers to ensure those with a temperature of 99.5 or greater are not allowed entry
- Signage throughout emphasizing proper hygiene i.e. hand washing, coughing, sneezing, not touching your face
- Mandatory social distancing throughout the property
- Mandatory requirement of facial coverings; facial coverings must cover the nose and mouth
- More hand sanitizer stations have been installed throughout the property
- Focused cleaning and disinfecting of all areas, with increased attention to items that are regularly handled
Do I need to have an invitation to visit?
No. Dover Downs is welcoming all patrons back building occupancy will be limited to 60% of the fire code rated occupancy for your safety.
What if I am from out of state?
You are welcome to Come Play Dover Downs under the guidelines set in place by the State of Delaware.
Will Free Play that expired be reinstated?
Free Slot Play offers that expired are unfortunately no longer available.
Any updates available for the free cruise giveaways from earlier this year?
If you had a reservation impacted due to our pause in operations you will be able to re-book through Carnival by December 30, 2020 and will have until December 31, 2021 to sail. If you redeemed a certificate at our December 7 event and haven’t booked yet, you will have until October 31, 2020 to book through Carnival and will have until December 7, 2020 to sail.
Please note that all booking is done through Carnival.
Are table games open?
Yes, under the following guidelines:
- Table games are temporarily limited to abide by social distancing guidelines
- Not all table games may be open, based on availability and demand
- Table game patrons are asked to register at the table game registration podium in front of Fire & Ice to reserve a spot
- Customers and dealers must wear a cloth face covering AND face shield while playing table games. Please bring your own face covering, we will provide a face shield
- Customers are asked to wash their hands with soap and water frequently and to use the readily available hand sanitizer and sanitizer wipes
- Table games are 3 guests per table
How are you enforcing 6 feet between slot machines?
Social Distancing guidelines at VLTs (slot machines) will be enforced by disabling unavailable terminals and removing the disabled unit’s seat. Dover Downs worked in cooperation with the State of Delaware and the Division of Gaming Enforcement to develop the current floor plan.
There will now be an additional 166 slot machines available for play.
Is sports betting open?
The Race & Sports Book will is open for Sports Wagering ONLY. No horse wagering.
Hours of Operation:
Monday–Friday: 12PM–8PM
Saturday: 11AM–8PM
Sunday: 10AM–5PM
The room will be self-service terminals only no ticket writers, except for cashing tickets. The wager sheets will be available online – no printed sheets will be available in the room.
No food. No beverage. No seating or watching games in the Sportsbook.
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Guests will be required to wear facial coverings and adhere to social distancing guidelines while in the rooms and the other property guidelines.
Is the hotel open?
Yes, currently accepting reservations as well as honoring those booked prior to the closure.
Hotel guests may use the entrance located in the Hotel valet and must complete the required temperature check and medical screening prior to checking in.
Is the spa open?
Yes, Toppers Spa/Salon reopened on Tuesday, July 7. Please visit here for more information. For our COVID-19 safety procedures, click here.
Are the pool and fitness center open?
The pool & fitness center will reopen September 1, 2020 under the following guidelines:
Fitness Center
Limited to a maximum occupancy of 5 guests with strict social distancing guidelines in place.
Weights are limited to 1 person at a time, please use sanitizing wipes on all equipment after each use and facial coverings are required in Fitness Area at all times.
Hours of operation: 8AM-8PM
Pool
Limited to a maximum occupancy of 10 guests. Bathers should review signs and symptoms of COVD-19 before heading to the pool and be advised not to enter the pool area if they are experiencing symptoms. Employees and swimmers must maintain a minimum of 6 feet separation at all times and facial coverings are required except while in pool.
What amenities remain closed?
At this time, valet and our business center will be unavailable.
Will your restaurants and/or entertainment venues be open during this time?
The following outlets are now open:
Jerry Longo’s Meatballs & Martinis with a curated menu.
Thursdays & Sundays: 4PM–10PM
Fridays & Saturdays: 4PM-11PM
The bar in this location is open with social distancing guidelines in effect.
Garden Café is now located in the Colonnade for sit-down dining service.
Café Breakfast
8AM–11AM
Lunch & Dinner
Monday–Thursday: 11AM–10PM
Friday & Saturday: 11AM–11PM
The bar in this location is open with social distancing guidelines in effect.
Sweet Perks Too
Sunday–Thursday: 8AM–10PM
Friday & Saturday: 8AM–11PM
Cocktail Service
Available Daily: 9AM–1AM on the casino floor
Sweet Perks
Saturday & Sunday: 7AM–2AM
Fire & Ice
Open Daily: 9AM–1AM with strict social distancing guidelines in effect.
All live entertainment has been cancelled until further notice following the safety recommendations of the State of Delaware.
Can I bring my own food in?
No. We have always strongly discouraged bringing in outside food. Please visit one of our dining outlets open during this Phase.
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What if my favorite machine is unavailable and I would like to play it?
We will do our best to accommodate this within the guidelines given to us by the State of Delaware and the Delaware Lottery.
What do I do if I have a concern with other guests following the guidelines?
OUR DOVER DOWNS TEAM IS ALWAYS COMMITTED TO YOUR SAFETY AND SECURITY. If you have any questions, comments or concerns about our COVID-19 related practices, please visit the Security Podium located next to the Main Casino Cashier.
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For additional information on Coronavirus and Delaware requirements, please click here.